Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LMTGN3006B Mapping and Delivery Guide
Take responsibility for visitors and new employees

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency LMTGN3006B - Take responsibility for visitors and new employees
Description This unit covers the knowledge and skills to provide visitors and new employees with supervision required to ensure that they can conduct their activities safely and effectively.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application The unit covers the provision of introductions to people, work areas and processes relevant to the activities to be conducted by the visitor or new employee. It could be delivered within an induction context for a new employee or to meet the specific information needs of a visitor. These responsibilities are undertaken within the capacity of normal job function.Work may be conducted in a variety of environments such as operational workplaces, restricted spaces, hazardous, controlled or exposed conditions and day or night operations.Work may be conducted in small to large scale enterprises and may involve individual and team activities.The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:requirements prescribed by legislation, awards, agreements and conditions of employmentstandard operating procedureswork instructionsoral, written and visual communicationquality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section outputhousekeepingtasks related to environmental protection, waste disposal, pollution control and recyclingThis unit requires the application of skills associated with planning and organising for the safe and efficient supervision of a visitor or new employee to the organisation. Team work and communication skills are required to facilitate the meeting of visit or induction objectives.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Prerequisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan visit
  • Objectives of visit are clarified with supervisor or appropriate person.
  • Required activities and timing for visit are confirmed.
  • Role for visit is confirmed.
  • Visit is planned to meet set objectives according to workplace practices and to minimal disruption to others in the workplace.
       
Element: Receive visitor or new employee
  • Visitor or new employee is welcomed.
  • Objectives and plan for visit are confirmed or explained.
  • Required documentation is completed.
  • Relevant personal protective equipment and safety requirements are discussed with visitor or new employee and implemented as required.
  • Confidentiality, security and ethical considerations relevant to visit are confirmed.
       
Element: Conduct required activities
  • Required activities are conducted according to OHS practices.
  • Enterprise is represented positively in all interactions.
  • Visitor or new employee questions are responded to appropriately.
  • Communication skills appropriate to visit are used.
       
Element: Complete visit requirements
  • Documentation is completed according to requirements for visit or induction.
  • Outcomes of visit or induction are checked against objectives and required activities.
  • Further information or activity requirements are identified and reported to appropriate personnel.
  • Further information or activity requirements are confirmed with visitor or new employee.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package..

Critical aspects of evidence

Demonstrates skills and knowledge to:

plan and implement appropriate activities

welcome and positively communicate with visitor or new employee

accurately follow workplace procedures relevant to workplace visits or inductions

communicate about hazards and risks in the workplace

Consistency in performance

Consistently applies skills and knowledge when:

organising work

completing tasks according to instructions

working systematically with attention to detail

identifying improvements and avoiding damage

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

Resource implications

Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Context for assessment

Assessment may occur on the job or in an appropriately simulated environment.

Interdependent assessment

This unit may be assessed independently or in combination with other relevant units.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Demonstrates knowledge of:

production processes and procedures

location of materials, equipment and designated work areas

workplace emergency and evacuation procedures

organisational structure and key personnel

procedures and guidelines applicable to visitors and new employees

quality standards and practices

location and use of necessary safety equipment, including personal protective equipment

OHS practices, including hazard identification and control measures

workplace practices

recording and reporting practices

Demonstrates skills to:

plan workplace visits

identify and apply risk control measures

read, interpret and follow information on work specifications, standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Appropriate person

may include:

visitor

manager

human resources personnel

operations or line managers

other workplace personnel

Role may include:

tour guide

coach or mentor

inductor

company representative

facilitator

observer

expert

employee or team member

Required activities may include:

introduction to staff

introduction to workplace

tour of work areas or facilities

explanation of work processes

completion of documentation

coaching or on-the-job training for job activities

explanation and implementation of safe work practices

reporting back to appropriate personnel

hazard identification

Personal protective equipment may include:

goggles or face shields

ear plugs

safety headwear

safety boots, gloves and appropriate clothes

OHS practices

OHS practices include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may relate to:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

environmental practices

Communication skills may include:

asking and answering questions

active listening

checking meaning

clarifying

use of tone

appropriate use of body language

demonstration, explanation, instruction

selection of communication mediums, including verbal, written, visual

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Objectives of visit are clarified with supervisor or appropriate person. 
Required activities and timing for visit are confirmed. 
Role for visit is confirmed. 
Visit is planned to meet set objectives according to workplace practices and to minimal disruption to others in the workplace. 
Visitor or new employee is welcomed. 
Objectives and plan for visit are confirmed or explained. 
Required documentation is completed. 
Relevant personal protective equipment and safety requirements are discussed with visitor or new employee and implemented as required. 
Confidentiality, security and ethical considerations relevant to visit are confirmed. 
Required activities are conducted according to OHS practices. 
Enterprise is represented positively in all interactions. 
Visitor or new employee questions are responded to appropriately. 
Communication skills appropriate to visit are used. 
Documentation is completed according to requirements for visit or induction. 
Outcomes of visit or induction are checked against objectives and required activities. 
Further information or activity requirements are identified and reported to appropriate personnel. 
Further information or activity requirements are confirmed with visitor or new employee. 

Forms

Assessment Cover Sheet

LMTGN3006B - Take responsibility for visitors and new employees
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LMTGN3006B - Take responsibility for visitors and new employees

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: